- It is our aim to bring you the very best in Belgian chocolate and confectionery.
- Security & Privacy
- Chocolates Numbers
- Loyalty Points
- Discount codes
- Facebook Competitions Terms & Conditions
It is our aim to bring you the very best in Belgian chocolate and confectionery.
We will always endeavor to despatch your order the day it’s placed (Monday to Friday, excluding bank holidays) providing your order is received by 1.00pm GMT. On the rare occasion that a product is not in stock this may not be possible. Should this happen, we will contact you to propose an alternative product of equal value.
Security & Privacy
All payments are processed through our secure site in accordance with the Standing Consumer Protection Distance Selling Regulations. We will mail you details of your order and confirmation details of payment. It is our policy not to sell or pass on any personal details. We will store and process any details you provide at the time of registering or purchasing to help support our service to you and from time to time we will provide you with details of our products and special offers.
Payment will be processed at the time of ordering. The name and billing address given must be the same as the registered name and address of the card holder. Failure to supply correct details may result in your order being delayed. In accordance with the standing Consumer Protection Distance Selling Regulations (2000), we will mail you details of your order.
You may cancel your order at any time before despatch. Should you wish to cancel your order please contact our customer services on 01534 873834.
All orders received by 1.00pm will be dispatched same day, Monday to Friday (excluding bank holidays). We do not dispatch goods on a Saturday, Sunday or bank holidays. It may be possible to process orders up until 1.30pm dependant on the time of year, however, you will need to call our customer services team on 01534 873834 to confirm this.
All UK deliveries are made by Royal Mail. If the recipient is not in and it is not possible to leave the item in a secure area, Royal Mail will leave a card asking the addressee to collect from a local post office. We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Post Office within a reasonable time to arrange collection. Furthermore, please note that by leaving instructions for a delivery to be left in a specific place, it is not the responsibility of Chocolate Express if it goes missing and a replacement/refund will not be considered.
UK Delivery Area: The United Kingdom includes Scotland, England, Ireland, Wales and the Channel Islands.
Please note: Refunds and replacements can only be dealt with up to 31 days of purchase.
If you are dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction. You may cancel your order any time before it’s dispatched and we will issue a refund. Once your order has been dispatched we can only offer a refund for damaged goods as our products cannot be resold due to the freshness of the products. This applies up to 31 days from purchase date, after such time, we cannot offer a refund or replacement product.
We will ask for any damaged goods or late goods to be returned so that we will investigate the damage and or the delay, we will refund the original cost of the product or alternatively send out a replacement box to you, once we have received the original damaged order back. Please contact us before returning the goods by email on email@example.com.
Returned chocolates must be in their original packaging to:
Chocolate Express 83-85 Central Market, St Helier, Jersey JE2 4WG
We do not offer refunds for a late arrival of chocolates, however we will refund any postage paid costs on the original order.
For a missing item, after 10 days we will send out a replacement box, as a tracked service that will require a signature upon receipt.
Please ensure your chocolates have not been left with the local post office, as we will submit claims for non-delivery with Royal Mail.
As the nature of our product is handmade and fresh the weights and sizes of chocolates do vary, therefore, the quoted number of chocolates may vary accordingly.
Loyalty points can only be earned for customers who have set up an account and will be automatically added to your account. Loyalty points earned for writing products reviews can only be awarded to customers who have purchased that particular box of chocolates / fudge and limited to 1 review of each product. We reserve the right to withdraw the loyalty point scheme at any time.
Please note that discount codes may be withdrawn at any time and that our ‘Express’ code can only be used 5 times per customer.
Facebook Competitions Terms & Conditions
Leonidas Jersey Facebook Page Christmas 2021 Competition Terms & Conditions
The promoter of this competition is Chocolate Express, 83-85 Central Market, Halkett Place, St Helier, JE2 4WL.
2. Chocolate Express will only process personal data you provide to us in accordance with the Data Protection (Jersey) Law 2005 and other applicable privacy laws. 3. By entering the competition you agree to the below terms and conditions, to be bound by the decisions of Chocolate Express, and to receive email notifications from Chocolate Express in relation to the competition. Entering the competition 4. The competition is open to entrants of all ages, as per Facebook age policy (and to UK residents only) 5. To enter, simply fill in the blanks for the Christmas song 12 days of Christmas mentioning the words to Leonidas chocolates in your response in the comments. Entry is open until 4 pm on Thursday 25th November 2021.
8. Employees or relatives of employees of Chocolate Express, (or any other company and/or agency connected with this competition) are not permitted to enter. 9. Only one entry per person. 10. An independent person will select the winner from all messages received which comply with entry requirements specified in clause 5. Chocolate Express will ask the prize winner to phone the shop on 01534 873834 to confirm when they would like to collect the Leonidas Advent Calendar in-store. If the prize winner does not respond by private message or telephone with confirmation of their collection by Tuesday 30th November at 12pm they will forfeit the prize. The winners will be announced publicly on the Chocolate Express Facebook Page on Friday 26th November 2021. The prize 12. One (1) winner will be selected to WIN a Leonidas Advent Calendar, worth £28.99 from Chocolate Express, Jersey. General 13. This competition is in no way sponsored, endorsed, or administered by, or associated with Facebook. Facebook has no liability in respect of this competition. All information you provide when you enter the competition is provided to Chocolate Express and not to Facebook. 14. The prize is non-transferable, non-refundable, and subject to availability. There is no cash alternative. 15. The decision of Chocolate Express is final, and binding and no correspondence will be entered into regarding the outcome of the draw. 16. No responsibility will be taken for late, lost, indecipherable, or misdirected entries or for any failure of communication resulting from incorrectly supplied information. 17. Chocolate Express reserves the right to check the validity of any entry and the identity of any entrant or winner and to refuse entry or refuse to give the prize if Chocolate Express reasonably considers the entry and/or winner to be in breach of the terms and conditions or to have otherwise acted in an inappropriate or deceitful manner. 18. Chocolate Express reserves the right at any time in its sole discretion to cancel, modify or supersede the competition if it believes, in its sole discretion, that the competition is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention or any other cause beyond the reasonable control of Chocolate Express that could corrupt or affect the administration, security, impartiality or normal course of the competition.). 19. Nothing in these terms and conditions shall limit in any way Chocolate Express’s liability for death or personal injury caused by its negligence. Subject to that, Chocolate Express shall have no liability for any delay and/or failure to perform any obligation to the winner or other entrant that is caused by: (a)technical problems of any kind which may limit or prevent any person’s participation in the competition; (b)any loss or damage arising from or in connection with the allocation of the prize; (c)any act or omission of any third party; or (d)any other events beyond Chocolate Express’s control that may cause the competition to be disrupted or corrupted or may lead to loss of, or damage to, the prize. 20. If any of these terms and conditions is found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply. 21. We will do our best to resolve any problems relating to the competition. This promotion shall be governed by the laws of Jersey, Channel Islands